Product Defect
Your Laimer product has a defect? No problem - here you will find a list of some problems and how to best proceed.
If your problem is not listed, or you need our help, just contact us.
First of all we would like to apologize for any problems with your product. High quality workmanship and the use of appropriate materials are very important to us.
Nevertheless, sometimes a bad apple can show up.
That's why we are here for you and try to find the best and fastest solution to your problem.
Warranty
We offer an all-round dealer warranty of 12 months on all our watches. This means that within the first year after buying the watch, you can claim almost any defects free of charge under the warranty. In addition, of course, the 24 months legal warranty on our products also applies; however, this does not cover the same cases and does not cover all cases included in the warranty. You can find more information in the guidelines; of course you can also contact us directly.
Laimer Support
Falls dein Problem hier nicht aufgelistet ist oder du trotzdem unseren Support kontaktieren möchtest/musst helfen wir dir natürlich gerne weiter. Stelle bitte sicher, dass du folgende Informationen gleich mitübermittelst, damit wir dir schnellst- und bestmöglich weiterhelfen können. Die Modellnummer deiner Uhr - falls es sich um einen sichtbaren Defekt handelt sende bitte auch gleich ein Foto davon mit. Falls es sich um einen Garantie/Gewährleistungsfall handelt, sende bitte auch gleich ein Foto deiner Garantiekarte/Kassabon/Rechnung mit.
Sending in the watch
If you decide to send your watch to us, please contact our support team first. Then you can send us your defective product; either you organize the transport yourself (we recommend shipping with a tracking code) or we will organize a pickup of your watch on request. In case of a warranty claim, we will of course also bear the costs for the pickup, otherwise this will be clarified individually with our support team. Please pack the watch well and enclose the following return form.
Broken strap
The strap of your Laimer watch is broken? This defect can be easily repaired in most cases. In your watch box you should find some spare links, you can use these to replace the broken links. This is almost like shortening your watch; you have to remove the metal pin that connects the broken links and the intact strap. Then you can remove the broken links and replace them. If you do not have any replacement links in your wooden box, we can send you some. Please contact us with your model number and a photo of the watch and your warranty card/receipt.
Clock does not run correctly or stops
If your watch has stopped or is not running properly, this can have various causes. If you have had your watch for a long time, it may also be that the battery simply needs to be replaced. You can have the battery changed by any watchmaker/jeweller; you do not have to send the watch to us. If it is not because of the battery, it is also possible that there are problems with the movement. The best thing is to contact us directly here.
Frequently asked questions
Do you still have questions about your repair? Take a look at our Return FAQs, maybe you will find an answer to your question. Otherwise you are welcome to contact us.
